SimStop is a trading name of Flight One Software, Inc.

By using this site or shopping cart and e-commerce system, you agree to the following terms of service:

Liability and Usage

Simstop nor its owners or affiliates are responsible for any failure to provide this service nor can we guarantee the accuracy or timeliness of all the data on the site.

By using the Simstop.com web site, you agree to not use the services or site in ways it was not intended.

Regarding the Purchasing of Products and use of the Shopping Cart

Accuracy

Although we strive hard for accuracy, Simstop can't guarantee the site to be error free. If there is an error or other event that causes a transaction to be inaccurate, Simstop at its option will either

a) Refund the entire amount of the purchase or
b) Contact you regarding the transaction, with a remedy to the problem.

In either case a full refund may be given if no remedy can be found.

Fraud Protection

Simstop being a site open to the Internet public for e-commerce may require certain accurate data before being able to ship or complete an order. This may include the need for accurate information that matches the owner of the credit card or actual customer making the transaction, as well as accurate data submitted. Providing inaccurate information could prevent you from completing your order or placing future orders through Simstop.com. The requirements for accurate information may be, but not limited to, the following:

1. Name
2. Address
3. Telephone Number
4. E-mail Address

Also note that some anonymous or free email services may not be allowed for email addresses. Make sure if you are using a non-ISP email account that it is through one of the major known free-email services.
In cases where Simstop sees it necessary to validate certain information from the purchaser, an order may be withheld. In this case, we will contact the purchaser to get corrected or validated information. In cases where we do not receive a timely response from the customer, we will refund the transaction.

Also, please be aware that IP Addresses are captured when orders are placed through the shopping cart or through the E-commerce system, and may be used or turned over to authorities in establishing or investigating fraud on particular orders. Internet fraud costs us all, and Simstop will do its part to help slow down fraud on the Internet.

Purchasing Download Products

Simstop does not charge any re-download fees should you need to re-download the product, but we do recommend making a backup of your download to make reinstallation faster.

If one of the listed products has been discontinued and you do need to re-download the product, please contact us and we will do our best to help but we cannot guarantee this, so please do make a back-up for your own peace of mind.

Product Support

Please note that Simstop acts an online store, selling 3rd-party products developed and published by other companies.

Although we endeavor to assure you of quality and value for money for products you buy through Simstop (and back this up with our Refund Policy – see below) we are not able to offer technical support, beyond any issues you may have with using the site and or purchasing items via the download or other systems we may offer.

You should always contact the developer/directly in the first instance as they will be best placed to help in any case.

If you experience ongoing problems obtaining support from a developer/publisher then please contact us and we will do our best to resolve the situation for you.

Refunds and Returns

Subject to the refund policies listed below, Simstop generally allows most products to be returned or refunded within 30 days unless it is noted on the product page for the title that the sale is final. In some cases a refund may not be able to be processed. Please read the information below for more information on our refund policies.

Refund Policies:

On boxed or CD/DVD ROM titles, only the product price is refunded, not the shipping. All products must also be returned in pristine condition, with no items or inserted material missing.

If your order was purchased using the Simstop download system, we will require you to fill out a simple online affidavit stating proper removal of the title. Please contact us if you want further information on this.

Please note that in some instances your ability to purchase new products or receive refunds may be limited if it turns out there is a considerably high rate of refunds associated with a credit card number, person, or email address. This is to protect Simstop against potential fraud (see the notes in the fraud section below), or bank expenses. We want to be as fair as possible, and it is common for there to be an occasional refund. If your accounts are flagged in our system, and you want to discuss this with Simstop staff, please contact us.

Protection Against Fraud

Simstop may suspend the ability to purchase if your account or information is associated with potential fraudulent activity, such as if multiple purchases are associated with a high percentage of refund requests, if there are multiple refund requests in a row, if purchases or purchase attempts contain potentially invalid information, if excessive purchase attempts have been made which the bank declined, if Simstop receives evidence that you have shared your product illegally, or for any other reason that Simstop sees as necessary in order to prevent Internet-based fraud.

If you think our system has prevented you from purchasing due to any reason, please contact us as we may be able to find the cause and help clear the situation.

Privacy

Simstop respects your privacy, and will keep any and all information you provide to us private, except what could occur under the following:

1. If your information is requested as part of a valid law enforcement agency request.

2. If your information has been associated with fraudulent activity, and releasing your information to third parties is required as part of legal proceedings or investigations.

3. If you specifically opt-in to events where it is noted in advance that certain information may be made public, such as contests where we list the winners.

Asides from any of the exceptions above, Simstop will never sell nor give your private information to parties outside the direct Simstop/Flight1 group of companies.

Private information includes physical and e-mail addresses, phone numbers, or other personal information. Also, your full credit card data is not stored on our servers for both your and our protection.

User Generated Content

Simstop provides shared space for users to enjoy. Any information that you make publicly available via any one of these shared spaces (forums, reviews, comments, etc) is beyond our control and cannot be considered private.

Disclaimer

Simstop reserves the right to edit or remove content as it deems necessary. We may change terms of this agreement without prior notice. If you find errors or something you would like to report for any reason, then do please contact us.